Emergency Medical Dispatcher - 24/7 Critical Communications

County Emergency Communications; Oldtown (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

County Emergency Communications in Oldtown, MD seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm locations, and guide responders using approved protocols to prioritize and coordinate ambulance resources.

Applicants typically need a high school diploma, CPR certification, and may require EMS dispatcher certification; exact qualifications vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Oldtown, MD seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm locations, and guide responders using approved protocols to prioritize and coordinate ambulance resources.

Applicants typically need a high school diploma, CPR certification, and may require EMS dispatcher certification; exact qualifications vary by vacancy.