Urgent EMS Dispatcher: Critical Call Center Role

County Emergency Communications; Annapolis (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Maryland is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, provide instructions, and relay critical information to responders.

The role involves shift work, potential overtime, and ongoing training to maintain certifications. A high school diploma or equivalent is commonly required, with CPR and other certifications possibly needed

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Maryland is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, provide instructions, and relay critical information to responders.

The role involves shift work, potential overtime, and ongoing training to maintain certifications. A high school diploma or equivalent is commonly required, with CPR and other certifications possibly needed