EMS Dispatcher I: Calm, Critical Calls & Dispatch

KDMC Ashland Hospital Corporation; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

King's Daughters Med Transport in Ashland, KY seeks a dispatcher to manage and direct emergency and non-emergency medical calls. You will coordinate transports, dispatch ambulances and aircraft, and relay information to hospital staff using CAD and radio systems.

The role requires answering critical calls, providing pre-arrival instructions, and maintaining accurate records while collaborating with internal teams and external agencies in a high-stress environment.

Qualifications

• High school diploma or equivalent is required.
• EMT certification is required or highly preferred.
• Experience in healthcare or dispatch is a plus.

Responsibilities

• Answers and prioritizes incoming emergency and non-emergency calls with critical information.
• Dispatches and monitors ambulances, aircraft, and ground units for timely response.
• Enters and retrieves data in CAD and other systems; maintains accurate transport records.
• Provides pre-arrival instructions including CPR and bleeding control.
• Collaborates with internal teams and external agencies for coordinated response.
• Maintains professionalism and customer service in high-stress situations.

Skills

Clear communication

Calm under pressure

Team coordination

Education

High school diploma or equivalent

Emergency Medical Technician (EMT) certification

Tools

CAD system

Radio operations

Job description

King's Daughters Med Transport in Ashland, KY seeks a dispatcher to manage and direct emergency and non-emergency medical calls. You will coordinate transports, dispatch ambulances and aircraft, and relay information to hospital staff using CAD and radio systems.

The role requires answering critical calls, providing pre-arrival instructions, and maintaining accurate records while collaborating with internal teams and external agencies in a high-stress environment.