Emergency Medical Dispatch Specialist | 24/7 Ops & Training

911 Emergency Communications; Commerce (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Commerce, CA seeks Emergency Medical Dispatchers to receive calls, gather information, and prioritize responses using agency-approved protocols.

This on-site position may require overnight shifts, weekends or overtime; CPR and EMD certification may be required; a high school diploma is expected. Training follows dispatcher protocols with opportunities for continuing education and certification support.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification preferred or required per vacancy.
• CPR certification may be required.
• EMT/paramedic credentials are not universal requirements; verify the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the dispatched system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality review.

Skills

Active listening

Clear communication

Questioning skills

Prioritization

Coordination

Data entry

Documentation

Education

High school diploma

EMD certification

CPR certification

EMT/paramedic credentials not universal

Tools

Dispatch protocols

Job description

911 Emergency Communications in Commerce, CA seeks Emergency Medical Dispatchers to receive calls, gather information, and prioritize responses using agency-approved protocols.

This on-site position may require overnight shifts, weekends or overtime; CPR and EMD certification may be required; a high school diploma is expected. Training follows dispatcher protocols with opportunities for continuing education and certification support.