EMS Dispatch Specialist — 24/7 Critical Support

County Emergency Communications; Gilman (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Continuing education

Job summary

County Emergency Communications in Bozrah, CT seeks an Emergency Medical Dispatcher to professionally handle urgent medical calls, gather critical information, and coordinate EMS response. The role supports protocol-based guidance and maintains thorough documentation throughout call processing.

Applicants should have a high school diploma or equivalent, with EMS dispatcher certification and CPR training often required.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

multitasking

Communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Bozrah, CT seeks an Emergency Medical Dispatcher to professionally handle urgent medical calls, gather critical information, and coordinate EMS response. The role supports protocol-based guidance and maintains thorough documentation throughout call processing.

Applicants should have a high school diploma or equivalent, with EMS dispatcher certification and CPR training often required.