911 Emergency Dispatcher – Calm, Critical 24/7 Ops

Emergency Telecommunicator Services; Gilman (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Bozrah, CT. You will handle emergency and nonemergency calls, verify locations and incident details, and coordinate responders per agency procedures. This role demands calm, precise communication and the ability to work across multiple systems.

A high school diploma or GED is commonly required. Some agencies hire entry-level applicants, while others require prior experience or current certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Official vacancy determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Bozrah, CT. You will handle emergency and nonemergency calls, verify locations and incident details, and coordinate responders per agency procedures. This role demands calm, precise communication and the ability to work across multiple systems.

A high school diploma or GED is commonly required. Some agencies hire entry-level applicants, while others require prior experience or current certifications.