Emergency Medical Dispatcher — 24/7 Critical Support

County Emergency Communications; Columbia (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Columbia, CT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and prioritize responses. You will coordinate EMS resources and deliver protocol-based guidance to responders, ensuring patient safety and efficient incident management.

The role requires staying calm under pressure, following established dispatch protocols, and contributing to quality assurance and ongoing training opportunities.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Certification in EMS dispatch may be preferred.
• Ability to handle high-stress situations and maintain composure during calls.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Emergency dispatch

Attention to detail

Education

High school diploma or equivalent

Job description

County Emergency Communications in Columbia, CT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and prioritize responses. You will coordinate EMS resources and deliver protocol-based guidance to responders, ensuring patient safety and efficient incident management.

The role requires staying calm under pressure, following established dispatch protocols, and contributing to quality assurance and ongoing training opportunities.