EMS Dispatch Specialist - 24/7 Critical Care Coordination

911 Emergency Communications; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Youngtown, AZ seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and determine priorities using approved dispatch protocols.

Duties include providing pre-arrival instructions when required, dispatching ambulance resources, and documenting call processing while maintaining patient confidentiality. Shifts may include nights, weekends, holidays, overtime, and rotating schedules.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Prioritization

Communication

Data entry

Multi-tasking

Education

High school diploma or equivalent

EMD certification

Tools

EMD protocols software

Job description

911 Emergency Communications in Youngtown, AZ seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and contact details, and determine priorities using approved dispatch protocols.

Duties include providing pre-arrival instructions when required, dispatching ambulance resources, and documenting call processing while maintaining patient confidentiality. Shifts may include nights, weekends, holidays, overtime, and rotating schedules.