EMS Dispatcher: Urgent Medical Dispatch & Coordination

Emergency Telecommunicator Services; Topawa (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Topawa, AZ seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate EMS resources. This role focuses on collecting patient details, establishing priorities, and following dispatch protocols to guide responders.

Responsibilities include providing approved instructions, relaying scene information, and documenting call processing while complying with oversight requirements and safety standards.

Qualifications

• High school diploma or equivalent required; CPR certification may be required.
• EMT/paramedic credentials are not universally required for this role; check vacancy specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call intake

Data entry

Attention to detail

Education

High School Diploma or equivalent

CPR certification

EMT or paramedic credentials not universally required

Job description

Emergency Telecommunicator Services in Topawa, AZ seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate EMS resources. This role focuses on collecting patient details, establishing priorities, and following dispatch protocols to guide responders.

Responsibilities include providing approved instructions, relaying scene information, and documenting call processing while complying with oversight requirements and safety standards.