EMS Dispatch Specialist - 24/7 Critical Call Center

911 Emergency Communications; Mount Carmel (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mount Carmel, IL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, collect location details, and coordinate ambulance resources according to approved protocols.

Applicants should be prepared for extended console work, shift variations including nights and weekends, and ongoing training to maintain certifications and dispatcher qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Mount Carmel, IL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, collect location details, and coordinate ambulance resources according to approved protocols.

Applicants should be prepared for extended console work, shift variations including nights and weekends, and ongoing training to maintain certifications and dispatcher qualifications.