EMS Dispatch Supervisor: Lead & Elevate Customer Care

MMT Ambulance; Cleveland (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401K and Roth 401K with company match

Paid Time Off

CAPCE-accredited Training access

Life Insurance

Job summary

MMT Ambulance is seeking a Dispatch Supervisor to oversee the Communication Center, guiding a team to deliver high-quality customer service and efficient dispatch operations. The role requires prior call center and supervisory experience, excellent communication, and the ability to perform under pressure, with opportunities for professional development and a comprehensive benefits package.

Join a growing EMS leader delivering patient care 24/7 and benefiting from training through

Qualifications

• Minimum call communications center experience.
• Progressive supervisory/administrative experience in medical services preferred.
• Excellent oral and written communication skills and ability to interact with diverse stakeholders.

Responsibilities

• Oversee Communication Center activities, policies and procedures.
• Ensure compliance with customer service and dispatch quality assurance principles.
• Represent the Communication Center at meetings and provide shift coverage as needed.
• Prepare reports on request and manage peak-volume staffing.

Skills

Call center experience

Supervisory experience

Oral and written communication

Work under pressure

Team leadership

Education

High School Diploma or GED

Tools

CAPCE-accredited LMS FlightBridge

Job description

MMT Ambulance is seeking a Dispatch Supervisor to oversee the Communication Center, guiding a team to deliver high-quality customer service and efficient dispatch operations. The role requires prior call center and supervisory experience, excellent communication, and the ability to perform under pressure, with opportunities for professional development and a comprehensive benefits package.

Join a growing EMS leader delivering patient care 24/7 and benefiting from training through