Communications Supervisor

Central-Ems; Roswell (GA); Presencial; USD 33 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Comprehensive training

Leadership opportunity

Resumo da oferta

Central EMS is seeking a Communications Shift Supervisor to oversee daily operations of the communications center, including dispatching emergency and non-emergency services. The role requires guiding a team of dispatchers, maintaining service levels, and ensuring adherence to protocols.

This is a working supervisor position with hands-on dispatch duties. Responsibilities include coaching staff, coordinating resource deployment, monitoring performance, and providing shift coverage as needed in a

Qualificações

• Must have High School Diploma or GED.
• 3–5 years of EMS/public safety communications experience.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Proficiency with CAD, Vanguard, and dispatch technologies.

Responsabilidades

• Lead and supervise dispatch personnel and ensure policy adherence.
• Coordinate and oversee dispatch operations for emergency and non-emergency services.
• Monitor service levels and communication of accurate ETAs.
• Provide coaching, training, and performance feedback to staff.
• Support shift coverage and coordinate resource allocation as needed.
• Prepare shift reports and assist with staffing and administrative duties.

Conhecimentos

Interpersonal skills

Organizational skills

Time management

Customer service

MS Office (Excel/Word)

CAD/Vanguard familiarity

Dispatch operations proficiency

Leadership experience

Formação académica

High School Diploma or GED

Emergency dispatch certifications (preferred)

Ferramentas

CAD software

Vanguard system

Radio communications equipment

Microsoft Office

Descrição da oferta de emprego

Communications Shift SupervisorCentral EMSPosition Availability:1 Day Shift Supervisor Position1 Night Shift Supervisor PositionBoth positions operate on a California 12-hour rotating schedule (Cali 12s), providing a consistent and balanced work schedule while supporting 24/7 communications center operations.Job OverviewThe Communications Shift Supervisor at Central EMS is responsible for overseeing the coordination of call intake, monitoring, and dispatching of emergency and non-emergency medical services during their assigned shift. This role requires guiding a dedicated team of dispatchers, ensuring operational efficiency, and maintaining high standards of customer service and communication center performance.This position offers competitive pay, comprehensive training, and a rewarding leadership opportunity within Emergency Medical Services (EMS).Primary PurposeUnder the direct supervision of the Communications Manager, the Communications Shift Supervisor manages day-to-day communications center operations while overseeing the implementation of departmental goals, objectives, and policies. The Supervisor serves as a leader and role model, ensuring employees adhere to established protocols and support the culture and standards of Central EMS.Job SummaryThe Communications Shift Supervisor ensures the efficient daily operation of the communications center, oversees the dispatch of emergency and non-emergency services, and supports the dispatch team in delivering exceptional service. In addition to leadership responsibilities, the Supervisor must be capable of functioning in the role of a dispatcher and demonstrate proficiency in all areas of dispatch operations.This is a working supervisor position and is expected to actively assist with communications center operations as needed. Flexibility is required to provide shift coverage and respond to operational needs when necessary.Key ResponsibilitiesLeadership & SupervisionLead and supervise dispatch personnel.Ensure adherence to departmental policies, procedures, and performance standards.Provide coaching, training, and support to staff.Recommend corrective and disciplinary action when appropriate.Foster a positive and productive team environment.System Management & CoordinationOversee system status management to ensure optimal utilization of resources.Utilize Computer Assisted Dispatch (CAD) systems to monitor unit status and deployment.Track resources and unit availability through CAD and Vanguard systems.Ensure appropriate deployment of resources to meet operational demands.Dispatch OperationsOversee dispatch activities for emergency and non-emergency medical services.Coordinate communication between call takers and dispatchers.Monitor service levels and ensure accurate ETAs are communicated.Assist with call-taking and dispatching functions as needed.Resource OptimizationCoordinate the deployment and utilization of available assets.Maintain working knowledge of all service areas, unit types, and customer requirements.Support efficient resource allocation to meet service demands.Problem Solving & Incident ManagementDemonstrate strong critical thinking and decision-making skills.Effectively manage operational challenges in a fast-paced environment.Provide real-time solutions while maintaining service quality and communication effectiveness.Performance Monitoring & ReportingMonitor operational performance metrics and compliance standards.Maintain daily logs and shift reports.Complete and review End of Shift Reports, Monthly Statistics Reports, Training Updates, and Continuous Quality Improvement reports.Identify improvement opportunities and support employee development.Administrative SupportAssist the Communications Manager with:Staff schedulingPayroll documentationPerformance evaluationsOperational reporting and documentationSchedule FlexibilityProvide shift coverage as needed.Assist with staffing challenges to support uninterrupted operation of the communications center.Additional ResponsibilitiesPerform other duties as assigned by the Communications Manager.Support organizational initiatives and departmental goals.QualificationsRequired QualificationsHigh School Diploma or GED.Minimum of 3-5 years of experience in EMS or public safety communications.Previous leadership or supervisory experience preferred.Strong interpersonal, organizational, and time management skills.Excellent customer service abilities.Proficiency in Microsoft Office Suite, including Excel and Word.Strong written and verbal communication skills.Ability to thrive in a fast-paced, high-pressure environment.Proficiency in all aspects of dispatch operations.Experience with CAD, Vanguard, radio communications, and other dispatch technologies.Preferred QualificationsEmergency dispatch or communications-related certifications.Prior experience leading teams in an EMS or public safety communications environment.Compensation$24.00 - $27.00 per hour, depending on experience, qualifications, and demonstrated leadership ability.