EMS Dispatch & Communications Specialist

Advocate Health Care; Macon (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

PTO

Education assistance

Retirement plan

Adoption assistance

Job summary

Advocate Health Care is seeking a dedicated Communication Specialist to handle EMS dispatch at Navicent Health Medical Center – Administration: Ground Transport. The role requires quickly obtaining essential details, coordinating EMS resources, and providing pre-arrival guidance to callers in emergencies.

Responsibilities include accurate data collection, timely unit dispatch, and clear documentation to ensure proper billing and compliance.

Qualifications

• Must be certified as (EMD) Emergency Medical Dispatcher within 12 months.
• Completion of High School or equivalent.
• Typing 25 wpm and strong organizational and communications skills.
• Ability to work with accuracy under stress in emergency situations.
• Must be able to multitask and handle confidential information.

Responsibilities

• Receives incoming calls for all emergency and non-emergency requests for help or transports.
• Dispatch ambulances to locations with accurate directions.
• Obtain pertinent caller information and ensure optimal unit response.
• Provide pre-arrival instructions and basic life support per EMS guidelines.
• Complete paperwork clearly and timely for billing and records.
• Maintain unit readiness and notify management as required.

Skills

Typing 25 wpm

Organization

Interpersonal skills

Problem solving

Computer skills

EMD knowledge

Multi-tasking

Discretion

Education

High school diploma

Job description

Advocate Health Care is seeking a dedicated Communication Specialist to handle EMS dispatch at Navicent Health Medical Center – Administration: Ground Transport. The role requires quickly obtaining essential details, coordinating EMS resources, and providing pre-arrival guidance to callers in emergencies.

Responsibilities include accurate data collection, timely unit dispatch, and clear documentation to ensure proper billing and compliance.