EMS Dispatch & Care Coordination Specialist

Team Mobile Health Care; Memphis (TN); On-site; USD 19,286 - 30,307; Full time

Job summary

Team Mobile Health Care in Memphis, TN seeks a dispatcher/call taker to support the Team Operations Center. You will receive and dispatch emergency and non‑emergency calls, operate EMS CAD equipment, and coordinate with field units and contracted clients.

The role emphasizes superior customer service, strong communication, and the ability to multitask under pressure. A high school diploma is required; Tennessee Advanced EMT is preferred, with one year of dispatching experience preferred.

Qualifications

• High School Diploma or equivalent is required.
• EMS dispatching experience is preferred.
• Strong customer service and critical thinking are essential.

Responsibilities

• Receive and dispatch EMS calls via CAD system.
• Maintain status and location of EMS personnel and vehicles.
• Transmit messages to responding units and coordinate with agencies.
• Answer routine inquiries and consult leadership on non-routine matters.
• Provide superior customer service under pressure.

Skills

Leadership

Communication skills

Customer service

Critical thinking

Multitasking

Time management

Dispatching

Education

High School Diploma or Equivalent

Tennessee Advanced EMT License preferred

Tools

EMS CAD equipment

Base radio

Job description

Team Mobile Health Care in Memphis, TN seeks a dispatcher/call taker to support the Team Operations Center. You will receive and dispatch emergency and non‑emergency calls, operate EMS CAD equipment, and coordinate with field units and contracted clients.

The role emphasizes superior customer service, strong communication, and the ability to multitask under pressure. A high school diploma is required; Tennessee Advanced EMT is preferred, with one year of dispatching experience preferred.