Dispatcher - Patient Care Coordinator

Team Mobile Health Care; Memphis (TN); On-site; USD 19,286 - 30,307; Full time

Job summary

Team Mobile Health Care in Memphis, TN seeks a dispatcher/call taker to support the Team Operations Center. You will receive and dispatch emergency and non‑emergency calls, operate EMS CAD equipment, and coordinate with field units and contracted clients.

The role emphasizes superior customer service, strong communication, and the ability to multitask under pressure. A high school diploma is required; Tennessee Advanced EMT is preferred, with one year of dispatching experience preferred.

Qualifications

• High School Diploma or equivalent is required.
• EMS dispatching experience is preferred.
• Strong customer service and critical thinking are essential.

Responsibilities

• Receive and dispatch EMS calls via CAD system.
• Maintain status and location of EMS personnel and vehicles.
• Transmit messages to responding units and coordinate with agencies.
• Answer routine inquiries and consult leadership on non-routine matters.
• Provide superior customer service under pressure.

Skills

Leadership

Communication skills

Customer service

Critical thinking

Multitasking

Time management

Dispatching

Education

High School Diploma or Equivalent

Tennessee Advanced EMT License preferred

Tools

EMS CAD equipment

Base radio

Job description

Description

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non‑emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Requirements

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC Team Mobile Health Care and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatch units, and transmit information and messages upon request and/or according to established procedures.
• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Chief Executive Officer.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls and obtains necessary information from callers.
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consults with leadership on non-routine matters.
• High School Diploma or Equivalent.
• Tennessee Advanced EMT License preferred.
• Superior Customer Service and Critical Thinking Skills.
• Strong multi-tasking and time management abilities.
• One year of dispatching preferred.