Dispatcher - Patient Care Coordinator

Team Mobile Health Care; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Team Mobile Health Care in Murfreesboro, TN seeks a dispatcher/call taker to support the Team Operations Center. You will receive and dispatch emergency and non-emergency calls, and participate in dispatching operations under supervision.

Ideal candidates demonstrate strong leadership, excellent communication, and superior customer service. A high school diploma or equivalent is required, with Tennessee Advanced EMT license preferred. One year of dispatching experience is a plus.

Qualifications

• Demonstrates leadership and professionalism; sets standard for employees to follow.
• Operates EMS Computer-Aided Dispatching equipment to receive and transmit information on EMS calls.
• Evaluates incoming calls to determine EMS assistance, dispatches units and transmits information per procedures.
• Demonstrates superior customer service and critical thinking under pressure; follows directions from the CEO.

Responsibilities

• Operate EMS CAD console (phone, base radio, computer terminal).
• Answer incoming calls and obtain necessary information.
• Assess calls to determine urgency and dispatch appropriate personnel.
• Maintain status and location of EMS personnel and vehicles.
• Transmit messages to equipment and responding units.
• Contact outside agencies as directed by Manager on Duty.
• Answer routine questions or refer calls to appropriate departments.
• Consult with leadership on non-routine matters.

Skills

Leadership

Professionalism

Communication skills

Judgment under pressure

Customer service

Multitasking

Time management

Dispatching

Education

High School Diploma or Equivalent

Tools

EMS CAD system

Job description

Description

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Requirements

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC Team Mobile Health Care and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and /or according to established procedures.
• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Chief Executive Officer.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.

• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls obtains necessary information from callers
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• High School Diploma or Equivalent.
• Tennessee Advanced EMT License preferred.
• Superior Customer Service and Critical Thinking Skills
• Strong multi-tasking and time management abilities.
• one year of dispatching preferred.