Dispatcher - Patient Care Coordinator

Team Ambulance; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Team Ambulance in Memphis seeks a dedicated dispatcher to support the Team Operations Center. Under supervision, you will receive and dispatch emergency and non-emergency calls, operate CAD equipment, and coordinate with EMS units and contracted clients to ensure rapid response.

This role emphasizes leadership in professional conduct, strong multitasking, and clear communication under pressure. A high school diploma is required, with Tennessee Advanced EMT license preferred.

Qualifications

• High school diploma or equivalent required.
• Strong leadership and professional conduct expectations.
• Experience in EMS dispatching or call taking is preferred.

Responsibilities

• Receive and dispatch emergency and non-emergency calls.
• Operate EMS CAD equipment to transmit information to units.
• Assess calls to determine EMS assistance and dispatch units.
• Maintain the status and location of EMS personnel and vehicles.
• Transmit messages and consult with leadership on non-routine matters.
• Provide superior customer service under pressure.

Skills

Leadership

EMS Dispatching

Call Triage

Communication Skills

Multitasking

Customer Service

Team Collaboration

Education

High School Diploma or Equivalent

Tennessee Advanced EMT License (preferred)

Tools

EMS CAD System

Base radio

Computer terminal

Job description

Description

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Requirements

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC Team Mobile Health Care and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.
• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Chief Executive Officer.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls obtains necessary information from callers.
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• High School Diploma or Equivalent.
• Tennessee Advanced EMT License preferred.
• Superior Customer Service and Critical Thinking Skills.
• Strong multi-tasking and time management abilities.
• One year of dispatching preferred.