EMS Compliance Investigator (Hybrid) - Paramedic Certified

State of North Carolina; Wake Forest (NC); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The State of North Carolina’s Department of Health and Human Services, Office of Emergency Medical Services, seeks an Emergency Medical Program Specialist to manage complaint intake, investigations, and compliance oversight across North Carolina. You will handle sensitive information, coordinate case routing, and prepare investigative recommendations.

You will conduct first-line reviews, maintain case files, and ensure timelines are met while communicating with stakeholders and safeguarding data

Qualifications

• Bachelor’s degree and two years of experience in training or health related field, or administrative management
• Alternative: high school diploma with six years of relevant experience, three in EMS
• EMT-Paramedic certification is required

Responsibilities

• Receive, review, and process complaints to determine jurisdiction and disposition.
• Investigate statewide complaints through document review, interviews, and records analysis.
• Develop investigative findings and prepare reports, summaries, and recommendations.
• Maintain complete case files and documentation through lifecycle of complaints.
• Track remediation requirements and timelines to ensure timely completion.
• Monitor disciplinary actions and document case status and resolutions.
• Communicate with complainants, respondents, and stakeholders for information and updates.
• Generate compliance and investigation reports to support oversight and accountability.
• Safeguard confidential information per agency policies and records management practices.

Skills

Compliance processes

Regulatory standards

Sensitive information

Case management

Written communication

Education

Bachelor’s degree or higher

Equivalent education/experience

Job description

The State of North Carolina’s Department of Health and Human Services, Office of Emergency Medical Services, seeks an Emergency Medical Program Specialist to manage complaint intake, investigations, and compliance oversight across North Carolina. You will handle sensitive information, coordinate case routing, and prepare investigative recommendations.

You will conduct first-line reviews, maintain case files, and ensure timelines are met while communicating with stakeholders and safeguarding data