EMS Compliance Specialist

State of North Carolina; Wake Forest (NC); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The State of North Carolina’s Department of Health and Human Services, Office of Emergency Medical Services, seeks an Emergency Medical Program Specialist to manage complaint intake, investigations, and compliance oversight across North Carolina. You will handle sensitive information, coordinate case routing, and prepare investigative recommendations.

You will conduct first-line reviews, maintain case files, and ensure timelines are met while communicating with stakeholders and safeguarding data

Qualifications

• Bachelor’s degree and two years of experience in training or health related field, or administrative management
• Alternative: high school diploma with six years of relevant experience, three in EMS
• EMT-Paramedic certification is required

Responsibilities

• Receive, review, and process complaints to determine jurisdiction and disposition.
• Investigate statewide complaints through document review, interviews, and records analysis.
• Develop investigative findings and prepare reports, summaries, and recommendations.
• Maintain complete case files and documentation through lifecycle of complaints.
• Track remediation requirements and timelines to ensure timely completion.
• Monitor disciplinary actions and document case status and resolutions.
• Communicate with complainants, respondents, and stakeholders for information and updates.
• Generate compliance and investigation reports to support oversight and accountability.
• Safeguard confidential information per agency policies and records management practices.

Skills

Compliance processes

Regulatory standards

Sensitive information

Case management

Written communication

Education

Bachelor’s degree or higher

Equivalent education/experience

Job description

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Emergency Medical Program Specialist (NS)

Position Number

60053865

Grade

NC12

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services (NCOEMS) and play a vital role in supporting the emergency medical systems that serve communities across North Carolina.

The EMS Compliance Specialist serves within the Compliance Workgroup and is responsible for administering complaint intake processes, conducting investigations, monitoring compliance activities, and tracking disciplinary actions to support regulatory oversight. The position serves as a primary investigator for statewide cases and ensures complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements.

This position performs first-line review of complaints, coordinates case routing, conducts investigations, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. The role requires strong organizational and analytical skills, attention to detail, effective written communication, sound judgment, and the ability to maintain strict confidentiality while managing sensitive information.

• Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition.
• Conduct initial assessments of complaints and route cases to the appropriate review body according to established procedures.
• Investigate statewide complaints through document review, evidence collection, interviews, and analysis of relevant records and information.
• Develop investigative findings and prepare written reports, summaries, and recommendations that support regulatory review and decision-making.
• Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle.
• Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion of required activities.
• Monitor disciplinary actions and compliance outcomes and document case status, milestones, and final resolutions.
• Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs.
• Generate compliance and investigation reports and maintain data used to support program oversight, performance tracking, and regulatory accountability.
• Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and established records management practices.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $47,703.00 - $83,479.00

Recruitment Range: $47,703.00 - $65,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience applying compliance processes, regulatory standards, and professional credentialing requirements to review, monitor, and evaluate cases for adherence to established laws, policies, procedures, and program requirements.
• Expertise in managing sensitive and confidential information, including complaint records, investigative documentation, compliance findings, and disciplinary actions while maintaining privacy and data integrity standards.
• Advanced proficiency tracking multiple cases, deadlines, corrective actions, and remediation requirements simultaneously, ensuring accurate documentation, timely follow-up, and completion of required activities.
• Documented experience analyzing complaints and supporting documentation, applying established screening criteria to assess jurisdiction, identify relevant issues, and determine appropriate case routing or investigative action.
• Skilled in strong written and verbal communication skills through the preparation of investigative reports, case summaries, correspondence, and stakeholder communications that clearly document findings, recommendations, and compliance-related information.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

This Position Requires EMT-Paramedic Certification

Physical Requirements:

• Ability to sit in a vehicle for 4-6 hrs.
• Ability to sit, stand and walk for long periods of time.
• Ability to lift 10 lbs.

About the Division of Health Service Regulation (DHSR):

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services:

The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in nursing, business administration, public administration, health care treatment, industrial management or technology, or any related field from an appropriately accredited institution and two years of experience in training or health related field, or administrative management, preferably in emergency medical services

OR

High school or General Education Development (GED) diploma and six years of experience in training or administrative management or health related field, three of which must be in direct provision of emergency medical services

OR

An equivalent combination of education and experience.

Necessary Special Requirements

Special Requirement must be EMT-Paramedic certified.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.