EMS Compliance Specialist

Adult Correction; North Carolina; Hybrid; USD 48,000 - 83,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

North Carolina Department of Health and Human Services (DHHS) is seeking an EMS Compliance Specialist to administer complaint intake, investigate cases, and monitor compliance across the Emergency Medical Services program. The role supports regulatory oversight, maintains case documentation, and coordinates remediation actions within strict confidentiality.

The position emphasizes strong organizational skills, written communication, and the ability to manage sensitive information while working

Qualifications

• Experience applying compliance processes to regulatory standards and program requirements.
• Ability to manage sensitive complaint records and investigative documentation.
• Strong organizational and analytical skills with attention to detail.

Responsibilities

• Receive, review, and process complaints to determine jurisdiction and disposition.
• Investigate statewide complaints through document review, interviews, and records analysis.
• Develop investigative findings and prepare written reports, summaries, and recommendations.
• Maintain complete case files and tracking of remediation actions and timelines.
• Communicate with complainants, respondents, and stakeholders to obtain information and provide updates.

Skills

Compliance processes

Regulatory standards

Confidential information handling

Investigation workflow

Investigative reporting

Written communication

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Emergency Medical Program Specialist (NS) Position Number 60053865 Grade NC12

Description of Work

Join the North Carolina Office of Emergency Medical Services (NCOEMS) and play a vital role in supporting the emergency medical systems that serve communities across North Carolina.

The EMS Compliance Specialist serves within the Compliance Workgroup and is responsible for administering complaint intake processes, conducting investigations, monitoring compliance activities, and tracking disciplinary actions to support regulatory oversight. The position serves as a primary investigator for statewide cases and ensures complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements.

This position performs first-line review of complaints, coordinates case routing, conducts investigations, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. The role requires strong organizational and analytical skills, attention to detail, effective written communication, sound judgment, and the ability to maintain strict confidentiality while managing sensitive information.

Key Duties Include:

• Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition.
• Conduct initial assessments of complaints and route cases to the appropriate review body according to established procedures.
• Investigate statewide complaints through document review, evidence collection, interviews, and analysis of relevant records and information.
• Develop investigative findings and prepare written reports, summaries, and recommendations that support regulatory review and decision-making.
• Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle.
• Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion of required activities.
• Monitor disciplinary actions and compliance outcomes and document case status, milestones, and final resolutions.
• Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs.
• Generate compliance and investigation reports and maintain data used to support program oversight, performance tracking, and regulatory accountability.
• Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and established records management practices.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $47,703.00 - $83,479.00

Recruitment Range: $47,703.00 - $65,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience applying compliance processes, regulatory standards, and professional credentialing requirements to review, monitor, and evaluate cases for adherence to established laws, policies, procedures, and program requirements.
• Expertise in managing sensitive and confidential information, including complaint records, investigative documentation, compliance findings, and disciplinary actions while maintaining privacy and data integrity standards.
• Advanced proficiency tracking multiple cases, deadlines, corrective actions, and remediation requirements simultaneously, ensuring accurate documentation, timely follow-up, and completion of required activities.
• Documented experience analyzing complaints and supporting documentation, applying established screening criteria to assess jurisdiction, identify relevant issues, and determine appropriate case routing or investigative action.
• Skilled in strong written and verbal communication skills through the preparation of investigative reports, case summaries, correspondence, and stakeholder communications that clearly document findings, recommendations, and compliance‑related information.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

This Position Requi