EMS Compliance Investigator (Hybrid)

Health & Human Services; North Carolina; Hybrid; USD 48,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex benefits

Leave benefits

Parental leave

Job summary

North Carolina Department of Health and Human Services (DHHS) – Office of Emergency Medical Services is hiring an EMS Compliance Specialist to administer complaint intake, conduct investigations, monitor compliance, and track disciplinary actions. The role supports regulatory oversight and ensures investigations follow laws and program requirements.

The position requires strong organizational and analytical skills, confidentiality, and clear written communication.

Qualifications

• Demonstrated experience applying compliance processes and regulatory standards to review cases.
• Experience in investigations, documenting findings, and maintaining case records.
• Ability to manage multiple cases with deadlines and protect confidentiality.

Responsibilities

• Receive, review, and process complaints to determine jurisdiction and disposition.
• Investigate statewide complaints through document review, interviews, and data analysis.
• Develop investigative findings and prepare written reports and recommendations.
• Maintain complete case files and track remediation and deadlines.
• Communicate with stakeholders to obtain information and provide updates.

Skills

Compliance processes

Regulatory standards

Investigations

Case management

Data privacy

Education

Bachelor's degree

Job description

North Carolina Department of Health and Human Services (DHHS) – Office of Emergency Medical Services is hiring an EMS Compliance Specialist to administer complaint intake, conduct investigations, monitor compliance, and track disciplinary actions. The role supports regulatory oversight and ensures investigations follow laws and program requirements.

The position requires strong organizational and analytical skills, confidentiality, and clear written communication.