EMS Compliance Investigator – Hybrid

Adult Correction; North Carolina; Hybrid; USD 48,000 - 83,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

North Carolina Department of Health and Human Services (DHHS) is seeking an EMS Compliance Specialist to administer complaint intake, investigate cases, and monitor compliance across the Emergency Medical Services program. The role supports regulatory oversight, maintains case documentation, and coordinates remediation actions within strict confidentiality.

The position emphasizes strong organizational skills, written communication, and the ability to manage sensitive information while working

Qualifications

• Experience applying compliance processes to regulatory standards and program requirements.
• Ability to manage sensitive complaint records and investigative documentation.
• Strong organizational and analytical skills with attention to detail.

Responsibilities

• Receive, review, and process complaints to determine jurisdiction and disposition.
• Investigate statewide complaints through document review, interviews, and records analysis.
• Develop investigative findings and prepare written reports, summaries, and recommendations.
• Maintain complete case files and tracking of remediation actions and timelines.
• Communicate with complainants, respondents, and stakeholders to obtain information and provide updates.

Skills

Compliance processes

Regulatory standards

Confidential information handling

Investigation workflow

Investigative reporting

Written communication

Job description

North Carolina Department of Health and Human Services (DHHS) is seeking an EMS Compliance Specialist to administer complaint intake, investigate cases, and monitor compliance across the Emergency Medical Services program. The role supports regulatory oversight, maintains case documentation, and coordinates remediation actions within strict confidentiality.

The position emphasizes strong organizational skills, written communication, and the ability to manage sensitive information while working