EMS Communications Supervisor - Lead Dispatch & Team

Raaems

Richmond (VA)

On-site

USD 29,000 - 31,000

Full time

7 days ago

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Job summary

Raaems in Richmond, VA seeks a Communications Lieutenant to supervise EMS dispatch and ensure operational readiness across 24/7 service delivery. You will lead communications staff, monitor call processing, and coordinate resource deployment to maintain service reliability.

The role emphasizes leadership, compliance with IAED/OEMS standards, and active involvement in performance improvement and training initiatives.

Qualifications

High school diploma or GED; Associate’s degree preferred.
EMD certification through a recognized provider (NAED, APCO, or equivalent).
EMD-Q certification or ability to obtain within 6 months.
Proficiency in CAD, radio, and telephony systems.
Strong communication, leadership, and problem-solving skills.

Responsibilities

Provides direct oversight of communications personnel during assigned shifts.
Monitors call processing, dispatch accuracy, and CAD entry compliance.
Supports real-time system status management and coordinates resource allocation.
Leads shift briefings, task delegation, and workload monitoring.
Escalates incidents or disruptions to leadership as required.
Monitors future shift schedules and communicates needs to leadership.
Participates in incident command and mass casualty communications logistics.
Reviews call-taking and dispatch records for compliance with standards.
Ensures HIPAA, OEMS, and operational standards during activity.
Assists with onboarding, coaching, and mentorship of staff.
Maintains shift reports and operation logs.