Dispatch Operations Leader - Telecommunications Supervisor

Amerimed; Buford (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Amerimed in Buford, GA seeks a Telecommunications Supervisor to oversee the dispatch operations, supervise staff, and ensure coordinated responses for callers. The role involves assisting with training, scheduling, and maintaining high-quality customer service in a fast-paced EMS environment.

Responsibilities include leading daily dispatch operations, monitoring equipment, and ensuring compliance with policies while covering shifts as needed.

Qualifications

• High School Diploma or GED is required.
• Experience in public safety telecommunications or dispatch is beneficial.
• Excellent communication and leadership abilities are essential.
• Typing speed 35 words per minute or greater is preferred.

Responsibilities

• Oversee day-to-day dispatch operations and supervise staff within the communications center.
• Provide guidance and training to new hires and ongoing staff development.
• Monitor equipment, troubleshoot issues, and implement backups as needed.
• Ensure policy, procedure, and quality assurance are followed across shifts.
• Maintain professional conduct and customer service standards in all interactions.

Skills

Dispatch skills

Customer service

Communication

Attention to detail

Leadership

Typing

Education

High School Diploma or GED

Job description

Amerimed in Buford, GA seeks a Telecommunications Supervisor to oversee the dispatch operations, supervise staff, and ensure coordinated responses for callers. The role involves assisting with training, scheduling, and maintaining high-quality customer service in a fast-paced EMS environment.

Responsibilities include leading daily dispatch operations, monitoring equipment, and ensuring compliance with policies while covering shifts as needed.