EMS Dispatch & Communications Supervisor

REMSA; Reno (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

REMSA Health in Reno, NV seeks a Communications Supervisor to lead the EMS communications center, overseeing CAD, radios, pagers, MDTs, and system-wide communications. The role emphasizes staff development, policy compliance, and continuous improvement while maintaining confidentiality and professional standards.

Responsibilities include coordinating with internal teams and external vendors, managing on-call coverage, and ensuring accurate, timely reports and resource distribution for

Qualifications

• Current certification as an EMD/EFD with the International Academy of Emergency Medical Dispatch.
• Proof of EMT course completion, or current or inactive EMT certification required.
• Prior EMS field experience preferred.
• At least 2 years full-time experience as an EMD/EFD, ACS and/or SSM in a high-performance EMS system, preferred.
• A demonstrated track record of strong supervisory/leadership skills.
• Excellent verbal, written, and interpersonal communications skills necessary. Attention to detail is mandatory.
• Ability to exhibit proficiency in all aspects of Emergency Medical Dispatching (EMD), System Status Management (SSM) and Aviation dispatch.
• Knowledge of system planning, (e.g. variable staffing levels, supply and demand, workload assumptions, and local geography) required.
• Willing and available to work on an on-call basis as assigned. Flexibility is important.
• Ability to develop action plans and lead team members by example and interaction.
• Ability to interact with dynamic supervisory team in program development, problem resolution, and strategic planning/implementation.
• Thorough knowledge of all REMSA dispatch, Care Flight, and emergency operations policies and procedures must be achieved.
• Fluency in all dispatch protocols, programs, and system operational requirements required.
• Computer proficiency in windows, CAD and voice logging.

Responsibilities

• Oversee the communications center operations to ensure accuracy, efficiency, and courtesy.
• Lead the communications team, development of procedures, and collaboration with vendors.
• Coordinate with REMSA Health’s dispatch, Care Flight, and emergency operations policies.
• Ensure confidentiality and professional conduct throughout the department.
• Provide crisis leadership and resource management during high-stress events.
• Interact with other REMSA teams and outside agencies to maintain collaboration.

Skills

EMD/EFD certification

EMT certification

EMS field experience

Supervisory/leadership

Verbal & written communication

On-call availability

Problem solving

Dispatch protocol knowledge

Tools

CAD system

EMS radios

Pagers

MDTs

Cell phones

Job description

REMSA Health in Reno, NV seeks a Communications Supervisor to lead the EMS communications center, overseeing CAD, radios, pagers, MDTs, and system-wide communications. The role emphasizes staff development, policy compliance, and continuous improvement while maintaining confidentiality and professional standards.

Responsibilities include coordinating with internal teams and external vendors, managing on-call coverage, and ensuring accurate, timely reports and resource distribution for