EMS Communications Center Lead | Crisis & Team Leader

REMSA Health; Reno (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

REMSA Health in Reno, NV seeks a Communications Supervisor to lead the communications center, oversee CAD systems, radios, pagers, and MDTs, and ensure high performance EMS operations. You will guide the team, develop procedures, and coordinate with vendors.

The role requires strong leadership, confidentiality, crisis management, and collaboration with department heads. A proven track record in EMS supervision and excellent communication skills are essential.

Qualifications

• Current certification as an EMD/EFD with the International Academy of Emergency Medical Dispatch.
• Proof of EMT course completion, or current or inactive EMT certification required.
• Prior EMS field experience preferred.
• At least 2 years full-time experience as an EMD/EFD, ACS and/or SSM in a high-performance EMS system, preferred.
• A demonstrated track record of strong supervisory/leadership skills.
• Excellent verbal, written, and interpersonal communications skills necessary. Attention to detail is mandatory.
• Ability to exhibit proficiency in all aspects of Emergency Medical Dispatching (EMD), System Status Management (SSM) and Aviation dispatch.
• Knowledge of system planning, (e.g. variable staffing levels, supply and demand, workload assumptions, and local geography) required.
• Self-starter requiring little oversight.
• Willing and available to work on an on-call basis as assigned. Flexibility is important.
• Ability to develop action plans and lead team members by example and interaction.
• Ability to interact with dynamic supervisory team in program development, problem resolution, and strategic planning/implementation.
• Thorough knowledge of all REMSA dispatch, Care Flight, and emergency operations policies and procedures must be achieved.
• Fluency in all dispatch protocols, programs, and system operational requirements required.
• Computer proficiency in windows, CAD and voice logging.

Responsibilities

• The primary duty of the Communications Supervisor is to be supportive to the communications staff members by helping and lead by example.
• The communications center is the hub of REMSA Health. The position is responsible for the oversight of distribution of resources and generation of many statistical reports.
• The supervisor is the point person who is responsible for both the communications team members and ALL aspects of REMSA Health’s communications systems.
• Personnel management: The supervisor is the leader of a team of professional ED / ACS / Care Coordinator / NHL team members.
• As a leader the supervisor must maintain strict confidentiality regarding personnel, proprietary and patient issues.
• Department leadership: The supervisor will ensure that the Communications Center delivers its services with accuracy, efficiency and courtesy.
• The supervisor will be required to take complex problems and break them down into manageable pieces.
• The supervisor must be able to effectively lead in a crisis.
• This position requires the development of a network outside of the organization.
• As the “distribution manager” the supervisor will work with the Communications Manager(s) to ensure that all performance requirements are exceeded.
• The supervisor must assist other areas of operations as necessary or requested in order to meet the overall goals of the organization.

Job description

REMSA Health in Reno, NV seeks a Communications Supervisor to lead the communications center, oversee CAD systems, radios, pagers, and MDTs, and ensure high performance EMS operations. You will guide the team, develop procedures, and coordinate with vendors.

The role requires strong leadership, confidentiality, crisis management, and collaboration with department heads. A proven track record in EMS supervision and excellent communication skills are essential.