EMS Communications Dispatcher (Critical Call Center)

AreOnePath; Port Arthur (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

AreOnePath is seeking a Dispatcher (EMS Communications) to coordinate emergency and non-emergency medical responses in a fast-paced center. You will answer calls, verify patient/location data, and dispatch EMS units using CAD, two-way radios, and mapping tools.

You will monitor unit status, provide updates to field teams, and support safe patient care through precise communication and resource management in a high-stakes environment.

Qualifications

• Ability to handle high-volume emergency and transfer calls.
• Strong data gathering, prioritization, and decision-making under pressure.
• Proficiency with CAD, radio communications, and mapping tools.
• Clear, professional communication with callers and field personnel.
• Strong attention to detail and situational awareness.
• Commitment to community safety and patient-focused service.

Responsibilities

• Answer high-volume emergency calls and gather and verify patient and location information.
• Prioritize incoming requests and dispatch appropriate EMS units.
• Coordinate with field crews by monitoring unit status and providing updates.
• Support safe, efficient patient care through accurate communication and resource management.

Skills

Emergency call handling

Data gathering

Prioritization

Clear communication

Attention to detail

Community safety

Situational awareness

Patient-focused service

Tools

CAD

Two-way radios

Mapping tools

Job description

AreOnePath is seeking a Dispatcher (EMS Communications) to coordinate emergency and non-emergency medical responses in a fast-paced center. You will answer calls, verify patient/location data, and dispatch EMS units using CAD, two-way radios, and mapping tools.

You will monitor unit status, provide updates to field teams, and support safe patient care through precise communication and resource management in a high-stakes environment.