Dispatcher

AreOnePath; Port Arthur (TX); Presencial; USD 28.000 - 39.000; Tempo integral

Resumo da vaga

AreOnePath is seeking a Dispatcher (EMS Communications) to coordinate emergency and non-emergency medical responses in a fast-paced center. You will answer calls, verify patient/location data, and dispatch EMS units using CAD, two-way radios, and mapping tools.

You will monitor unit status, provide updates to field teams, and support safe patient care through precise communication and resource management in a high-stakes environment.

Qualificações

• Ability to handle high-volume emergency and transfer calls.
• Strong data gathering, prioritization, and decision-making under pressure.
• Proficiency with CAD, radio communications, and mapping tools.
• Clear, professional communication with callers and field personnel.
• Strong attention to detail and situational awareness.
• Commitment to community safety and patient-focused service.

Responsabilidades

• Answer high-volume emergency calls and gather and verify patient and location information.
• Prioritize incoming requests and dispatch appropriate EMS units.
• Coordinate with field crews by monitoring unit status and providing updates.
• Support safe, efficient patient care through accurate communication and resource management.

Conhecimentos

Emergency call handling

Data gathering

Prioritization

Clear communication

Attention to detail

Community safety

Situational awareness

Patient-focused service

Ferramentas

CAD

Two-way radios

Mapping tools

Descrição da vaga

Dispatcher (EMS Communications)

Coordinate emergency (911) and non-emergency medical response activities in a fast-paced communications center. You will answer high-volume calls, gather and verify critical patient and location information, prioritize incoming requests, and dispatch appropriate EMS units using CAD, two-way radios, and mapping tools. Work closely with field crews by monitoring unit status, providing updates to responding teams, and supporting safe, efficient patient care through accurate communication and resource management.

Key Qualifications & Skills

• Ability to handle high-volume emergency and transfer calls
• Strong data gathering, prioritization, and decision-making under pressure
• Proficiency with CAD, radio communications, and mapping tools
• Clear, professional communication with callers and field personnel
• Strong attention to detail and situational awareness
• Commitment to community safety and patient-focused service