Emergency Medical Services Communications Coordinator (Full Time)

Northwell Health; Syosset (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwell Health in Syosset, NY seeks an emergency medical service dispatcher to process EMS requests, assign appropriate resources and ensure accurate recordkeeping in line with MPDS/ProQA guidelines.

The role requires a NYS EMT certification and an AHA CPR certification, plus 1–3 years of technical experience. The position involves performing routine dispatch duties and coordinating transports in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of technical experience.
• New York State Department of Health Emergency Medical Technician certification required; CPR certification (AHA Healthcare Provider) required.

Responsibilities

• Answer requests for emergency medical service and enter them into the system per MPDS/ProQA guidelines.
• Dispatch calls and coordinate resources per guidelines.
• Maintain accurate records for ambulances.
• Coordinate scheduled transports in a timely manner.
• Elevate questions, problems and significant challenges to senior staff when needed.
• Follow dispatch orders and approved procedures.
• Participate in safety and back-up drills.
• Perform related duties as required.

Education

High School Diploma or equivalent

Tools

MPDS / ProQA

Job description

Job Description

Answers requests for emergency medical service and enters them into the system using the appropriate protocol system. Dispatches calls and coordinates with the appropriate resources as dictated by guidelines.

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Job Responsibility

• Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.
• Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
• Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
• Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.
• Follows dispatch orders adhering to approved policies and procedures.
• Maintains accurate records for ambulances.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
• Handles and coordinates scheduled transports in a timely manner.
• Clarifies policies or procedures, and any other matters that may occur, as appropriate.
• Participates in all required safety and back-up drills.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 Years Of Technical Experience, Required.
• Valid New York State Department of Health Emergency Medical Technician certification, required.
• AHA Healthcare Provider CPR certification, required.

• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).