EMS Communications & Dispatch Specialist

Life Flight Network; Honolulu (HI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

401(k) with employer match

Life and AD&D Insurance

Short & Long-Term Disability Insurance

Wellness Reimbursement

Life Flight Network Membership

Paid Parental Leave

Adoption Assistance

Volunteer Time Off

Tuition Reimbursement

Job summary

Life Flight Network in Honolulu, HI seeks a Communications Specialist to receive, coordinate and dispatch EMS requests using established protocols, delivering exceptional customer service. The role requires handling multiple lines, accurate data capture, and timely communication with hospitals, EMS, and flight crews.

Qualifications include EMS dispatch experience, medical terminology knowledge, and IAMTCS certification within a year.

Qualifications

• High School Diploma or equivalent.
• Two years experience in police, fire, or medical emergency dispatch preferred.
• IAMTCS certificate required within 1 year from date of hire.

Responsibilities

• Participates in planning which reinforces values, mission, and goals
• Receives, evaluates, prioritizes, and coordinates emergency and routine service requests
• Answers multiple telephone lines within three rings with employee and department identification
• Gathers and relays necessary information for standbys and activation of services
• Maintains a calm, courteous, and professional demeanor at all times
• Remain on duty until relief is briefed and ready to begin shift

Skills

Interpersonal communication

Multi-line phone systems

MS Office

Medical terminology

Emergency dispatch experience

Time management

Education

High School Diploma or equivalent

Job description

Life Flight Network in Honolulu, HI seeks a Communications Specialist to receive, coordinate and dispatch EMS requests using established protocols, delivering exceptional customer service. The role requires handling multiple lines, accurate data capture, and timely communication with hospitals, EMS, and flight crews.

Qualifications include EMS dispatch experience, medical terminology knowledge, and IAMTCS certification within a year.