Air Medical Dispatch & Communications Specialist

PHI Health, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

PHI Health, LLC is seeking a Communications Specialist to join its Communications Center, coordinating air medical transport requests and ensuring accurate documentation throughout the care continuum.

You will follow missions, manage transfer centers, build strong relationships with customers and vendors, and provide price quotes for non-emergent transports while maintaining composure during multiple critical events.

Qualifications

• High School Diploma or equivalent.
• Preferred: prior fire, police, or EMS dispatch experience and medical terminology knowledge.
• Intermediate knowledge and proficiency with computer operating systems.
• Typing speed of at least 25 words per minute.
• Excellent customer service skills.
• Ability to handle stressful situations involving multiple simultaneous critical events in an organized and professional manner.
• EMT license preferred.
• Ability to pass pre-placement drug screening and background check.

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Maintain quality and accurate documentation of all Communications Center activities.
• Flight follow aircraft on missions and initiate emergency action plans in case of incident/accident.
• Build and maintain positive relationships with customers and other air medical transport providers.
• Calculate and provide price quotes for non-emergent air medical transports.
• Coordinate all aspects of patient transports, nationally and internationally.
• Effectively manage the transfer center to ensure patient transfers are facilitated in a timely manner.
• Perform additional duties as assigned.

Skills

Customer service

Stress management

Typing speed 25 wpm

Computer proficiency

Medical terminology

EMS dispatch experience

Education

High School Diploma or equivalent

Job description

PHI Health, LLC is seeking a Communications Specialist to join its Communications Center, coordinating air medical transport requests and ensuring accurate documentation throughout the care continuum.

You will follow missions, manage transfer centers, build strong relationships with customers and vendors, and provide price quotes for non-emergent transports while maintaining composure during multiple critical events.