EMS Communications & Dispatch Coordinator

Northwell; Syosset (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Northwell is seeking an Emergency Medical Dispatcher in Syosset, NY to process and dispatch EMS requests. You will utilize MPDS and ProQA, prioritizing calls and providing pre-arrival instructions while coordinating with field units.

Role requires NYS EMT certification and CPR, with 1-3 years of technical experience. You will work within established policies, maintain accurate ambulance records, and participate in safety drills and scheduled transports.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of technical experience required.
• Valid New York State Department of Health Emergency Medical Technician certification required.
• AHA Healthcare Provider CPR certification required.

Responsibilities

• Answer requests for emergency medical service utilizing MPDS cards / ProQA for proper prioritization and pre-arrival instructions; adheres to guidelines.
• Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
• Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
• Responds to and coordinates with posted units following the Deployment Monitor in an expedient manner.
• Follows dispatch orders adhering to approved policies and procedures.
• Maintains accurate records for ambulances.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
• Handles and coordinates scheduled transports in a timely manner.
• Clarifies policies or procedures, and any other matters that may occur, as appropriate.
• Participates in all required safety and back-up drills.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Education

High School Diploma or equivalent

Job description

Northwell is seeking an Emergency Medical Dispatcher in Syosset, NY to process and dispatch EMS requests. You will utilize MPDS and ProQA, prioritizing calls and providing pre-arrival instructions while coordinating with field units.

Role requires NYS EMT certification and CPR, with 1-3 years of technical experience. You will work within established policies, maintain accurate ambulance records, and participate in safety drills and scheduled transports.