24/7 EMS Dispatch Specialist – Coordinate Life-Saving Responses

County Emergency Communications; North Bangor (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to join the operations center in New York. You will handle urgent medical calls, confirm details with callers, and determine response priorities using agency-approved dispatch protocols.

The role involves coordinating ambulance resources and providing protocol-based instructions to callers as needed. Applicants should have a high school diploma or equivalent and may require EMD certification and CPR certification.

Qualifications

• High school diploma or equivalent.
• Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to join the operations center in New York. You will handle urgent medical calls, confirm details with callers, and determine response priorities using agency-approved dispatch protocols.

The role involves coordinating ambulance resources and providing protocol-based instructions to callers as needed. Applicants should have a high school diploma or equivalent and may require EMD certification and CPR certification.