EMS Communications Center Leader

CareFlite; Irving (TX); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

CareFlite seeks a Communications Center Operations Manager to lead the center’s performance, safety, and staff development. You will coach supervisors, manage payroll and schedules, and drive quality assurance and regulatory compliance in a high‑stakes emergency communications environment.

Reporting to the Communications Director, you will oversee KPIs, training programs, and vendor relationships while maintaining confidentiality and exceptional customer service across all shifts.

Formación

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Must pass required certifications within 90 days of hire: EMD, BLS, CFC, ED-Q Certification.

Responsabilidades

• Lead daily operations of the Communications Center to ensure safe, efficient service delivery.
• Supervise Communications Shift Supervisors, Online Systems Supervisors, and Administrative staff.

Conocimientos

Leadership

Operations management

Emergency communications

Communication

Conflict resolution

Multitasking

Microsoft Office

Educación

EMD

BLS

CFC

ED-Q Certification

Herramientas

MS Office

Logis IDS CAD System

Priority Dispatch/ProQA

Vesta 911 Phone Systems

Harris & Outerlink Radio Systems

RapidSOS

Deploy ANI/ALI

Aviation Mapping Systems

Descripción del empleo

CareFlite seeks a Communications Center Operations Manager to lead the center’s performance, safety, and staff development. You will coach supervisors, manage payroll and schedules, and drive quality assurance and regulatory compliance in a high‑stakes emergency communications environment.

Reporting to the Communications Director, you will oversee KPIs, training programs, and vendor relationships while maintaining confidentiality and exceptional customer service across all shifts.