Operations Leader - 24/7 Emergency Communications Center

Jefferson-County-Communications-Center-Authority; Golden (CO); On-site; USD 110,000 - 140,000; Full time

Job summary

Jeffcom Consolidated Emergency Communications Center in Colorado is seeking an Operations Manager to lead daily operations of the 24/7 center, covering police dispatch, fire dispatch, and call-taking. You will drive workforce planning, performance metrics, and continuous improvement initiatives to ensure high-quality emergency response and responder safety.

The role requires strong supervisory skills, experience with CAD/911 systems, and collaboration with partner agencies to maintain excellent

Qualifications

• Supervisory and leadership experience in a 24/7 public safety setting.
• Experience with staffing, scheduling and performance management.
• Knowledge of emergency communications hardware/software (CAD, 911 systems, radios).

Responsibilities

• Plan, organize, and monitor operations for police/fire/call-taking sections.
• Supervise supervisors and personnel; conduct performance appraisals and coaching.
• Coordinate with partners and agencies; monitor metrics and staffing for 24/7 coverage.

Skills

Leadership

Operations management

Staffing optimization

Budgeting

Public safety communications

CJIS knowledge

Education

Bachelor's degree preferred

Tools

CAD

MSAG

NCIC/CCIC

Job description

Jeffcom Consolidated Emergency Communications Center in Colorado is seeking an Operations Manager to lead daily operations of the 24/7 center, covering police dispatch, fire dispatch, and call-taking. You will drive workforce planning, performance metrics, and continuous improvement initiatives to ensure high-quality emergency response and responder safety.

The role requires strong supervisory skills, experience with CAD/911 systems, and collaboration with partner agencies to maintain excellent