EMS Communications Manager: Lead Dispatch & Trauma Ops

UF Health; Jacksonville (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

UF Health Jacksonville seeks an EMS Communications Manager to provide strategic leadership and operational management of air and ground EMS communications within the TraumaOne Communications Center. You will ensure 24/7 readiness of dispatch, flight following, and safety systems, directing all EMS operations and coordinating with hospital leadership and external agencies.

The role requires building a high-performance team, enforcing regulatory compliance (HIPAA, FAA, EMS rules), and driving

Qualifications

• Minimum of an associate degree; ten years of supervisory EMS communications experience may substitute.

Responsibilities

• Direct and coordinate uninterrupted EMS dispatch and communication services for air and ground units.
• Lead drills, training, and after-action reviews for disaster preparedness and emergency response.
• Supervise communications staff including scheduling, training, and evaluations.
• Ensure readiness of all communications systems and equipment (radio, CAD, tracking).
• Develop and enforce policies to ensure compliance with hospital standards and regulations.
• Coordinate with EMS, hospital departments, and external facilities for patient care.
• Oversee budget, procurement, and maintenance of vehicles/equipment.

Skills

Leadership

EMS Dispatch

Regulatory Compliance

Staff Development

Budget Oversight

Education

Associate's degree

Bachelor's degree or higher

Tools

CAD

Radio Systems

Flight Following Software

Job description

UF Health Jacksonville seeks an EMS Communications Manager to provide strategic leadership and operational management of air and ground EMS communications within the TraumaOne Communications Center. You will ensure 24/7 readiness of dispatch, flight following, and safety systems, directing all EMS operations and coordinating with hospital leadership and external agencies.

The role requires building a high-performance team, enforcing regulatory compliance (HIPAA, FAA, EMS rules), and driving