Call Taker/Dispatcher (4081)

Westmed Ambulance Services; San Leandro (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Westmed Ambulance Service in San Leandro, CA is seeking a Call Taker for our Communications Center to connect patients with EMS teams and coordinate hospital communications. Training is provided, with opportunities to advance in a mission-driven EMS environment.

Prior EMS or call center experience is a plus; we value strong communication, calm under pressure, and attention to detail. Full-time, day shift with weekends and some holidays required.

Qualifications

• High school diploma or equivalent; additional training in emergency communications preferred.
• 35–45 words per minute (WPM)
• Experience in dispatch, EMS, or call center is a plus.
• Strong verbal communication and listening skills.
• Detail oriented with the ability to multitask and work in a high stress/fast-paced environment.
• Familiarity with medical terminology and emergency response procedures preferred
• Clear and confident communicator who stays calm under pressure
• Team player with a positive, service-minded attitude
• Willingness to work weekends, and some holidays

Responsibilities

• Answer incoming calls with professionalism and empathy
• Prioritize calls based on urgency
• Communicate clearly with hospitals, facilities, and dispatchers
• Collect essential details quickly and accurately
• Support dispatch operations by relaying updates and identifying potential delays
• Contribute to a team that keeps healthcare moving safely and efficiently
• Data Entry Excellence
• Using CAD system (training provided)
• Follow HIPAA and confidentiality guidelines when handling patient information.

Skills

Typing speed 35–45 WPM

Dispatch experience

Verbal communication

Attention to detail

Medical terminology

Calm under pressure

Team player

Weekend availability

Education

High school diploma or equivalent

Emergency communications training preferred

Job description

Job DetailsJob Location: San Leandro, CA 94577Position Type: Full TimeSalary Range: $24.00 - $26.00 HourlyJob Shift: Day

Looking to start your career in emergency medical services (EMS)? Join a team where every call you take makes a real difference. At Westmed Ambulance, our Call Takers are the first connection in the chain of care. The steady, confident voices that set each transport in motion. You’ll be the link between patients, healthcare facilities, and our field crews, helping ensure every transport is handled with accuracy, urgency, and compassion.

At Westmed, you’ll be part of a mission-driven organization that connects patients with the care they need, when they need it most. We provide hands-on training, professional growth opportunities, and a supportive environment where your communication skills can grow into a rewarding EMS career.

Be the voice that starts the response — join Westmed Ambulance and take your first step into emergency medical services!

Position Summary:

As part of our Communications Center team, you’ll gain valuable insight into EMS operations, dispatch coordination, and patient care logistics — all while developing the skills to advance within the industry. Prior EMS experience preferred but not required — training provided.

Responsibilities:

• Answer incoming calls with professionalism and empathy
• Prioritize calls based on urgency
• Communicate clearly with hospitals, facilities, and dispatchers
• Collect essential details quickly and accurately
• Support dispatch operations by relaying updates and identifying potential delays
• Contribute to a team that keeps healthcare moving safely and efficiently
• Data Entry Excellence
• Using CAD system (training provided)
• Follow HIPAA and confidentiality guidelines when handling patient information.

Qualifications:

• High school diploma or equivalent; additional training in emergency communications preferred.
• 35–45 words per minute (WPM)
• Experience in dispatch, EMS, or call center is a plus.
• Strong verbal communication and listening skills.
• Detail orientated with the ability to multitask and work in a high stress/fast-paced environment.
• Familiarity with medical terminology and emergency response procedures preferred
• Clear and confident communicator who stays calm under pressure
• Team player with a positive, service-minded attitude
• Willingness to work weekends, and some holidays

Salary:

Hourly Range: $22.00 – $24.00

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Full Time / 0700-1800 (11hr Shift)
• Weekend availability/some holidays

Westmed Ambulance Service is an Equal Opportunity / Aff…? It is Westmed Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, physical disability, mental disability, medical condition, pregnancy, genetic information, military or veteran status, marital status, national origin, race, ancestry, religion, gender, sexual orientation, gender identity, gender expression or any class protected by State law.