Call Taker/Dispatcher

Westmed Ambulance Services; San Leandro (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Westmed Ambulance Services is seeking a dedicated Call Taker to join our Communications Center in California. You are the first voice patients hear, collecting details, prioritizing calls, and coordinating with hospitals and dispatchers to ensure rapid, accurate responses.

No EMS experience required, training provided. A high school diploma, good typing speed, and strong communication skills are essential. Weekend and some holiday shifts are required, with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent; emergency communications training preferred.
• Typing speed 35–45 words per minute.
• Experience in dispatch, EMS, or call center is a plus.
• Strong verbal communication and listening skills.
• Detail-oriented with multitasking in a high-stress environment.
• Familiarity with medical terminology and emergency procedures.
• Clear, confident communicator who stays calm under pressure.
• Team player with a service-minded attitude.
• Willingness to work weekends and some holidays.

Responsibilities

• Answer incoming calls with professionalism and empathy.
• Prioritize calls based on urgency.
• Communicate clearly with hospitals, facilities, and dispatchers.
• Collect essential details quickly and accurately.
• Support dispatch operations by relaying updates and identifying delays.
• Contribute to a team that keeps healthcare moving safely and efficiently.
• Data entry excellence.
• Using CAD system (training provided).
• Follow HIPAA and confidentiality guidelines when handling patient information.

Skills

Verbal communication

Listening skills

Typing 35-45 WPM

Multitasking

Calm under pressure

Team player

Service-minded attitude

Emergency terminology familiarity

Education

High school diploma or equivalent

Emergency communications training preferred

Job description

Looking to start your career in emergency medical services (EMS)? Join a team where every call you take makes a real difference. At Westmed Ambulance, our Call Takers are the first connection in the chain of care. The steady, confident voices that set each transport in motion. You’ll be the link between patients, healthcare facilities, and our field crews, helping ensure every transport is handled with accuracy, urgency, and compassion.At Westmed, you’ll be part of a mission-driven organization that connects patients with the care they need, when they need it most. We provide hands-on training, professional growth opportunities, and a supportive environment where your communication skills can grow into a rewarding EMS career.Be the voice that starts the response — join Westmed Ambulance and take your first step into emergency medical services!Position Summary:As part of our Communications Center team, you’ll gain valuable insight into EMS operations, dispatch coordination, and patient care logistics — all while developing the skills to advance within the industry. Prior EMS experience preferred but not required — training provided.Responsibilities:Answer incoming calls with professionalism and empathyPrioritize calls based on urgencyCommunicate clearly with hospitals, facilities, and dispatchersCollect essential details quickly and accuratelySupport dispatch operations by relaying updates and identifying potential delaysContribute to a team that keeps healthcare moving safely and efficientlyData Entry ExcellenceUsing CAD system (training provided)Follow HIPAA and confidentiality guidelines when handling patient information.Qualifications:High school diploma or equivalent; additional training in emergency communications preferred.35–45 words per minute (WPM)Experience in dispatch, EMS, or call center is a plus.Strong verbal communication and listening skills.Detail orientated with the ability to multitask and work in a high stress/fast-paced environment.Familiarity with medical terminology and emergency response procedures preferredClear and confident communicator who stays calm under pressureTeam player with a positive, service-minded attitudeWillingness to work weekends, and some holidaysSalary:Hourly Range: $22.00 – $24.00Benefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insurancePaid time offRetirement planTuition reimbursementVision insuranceSchedule:Full Time / 0700-1800 (11hr Shift)Weekend availability/some holidaysWestmed Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Westmed Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, physical disability, mental disability, medical condition, pregnancy, genetic information, military or veteran status, marital status, national origin, race, ancestry, religion, gender, sexual orientation, gender identity, gender expression or any class protected by State law.