EMS Call Dispatcher – Full-Time

Global Medical Response; Medley (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

Global Medical Response in Medley, FL is hiring a Call Receiver Associate to take ambulance requests, record data, and provide pre-arrival instructions. This full-time role requires effective radio/phone communication and accurate documentation as part of EMS dispatch operations.

Typical hourly wages start at 17.25 USD plus DOE. Candidates with EMS/public safety dispatcher experience and a HS diploma are preferred, and training on dispatch protocols will be provided as needed.

Qualifications

• One (1) Year as an EMS or Public Safety Dispatcher
• High School Diploma or Equivalent
• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone
• Ability to record, transmit, and report information accurately
• Ability to efficiently utilize all equipment assigned to him/her
• Ability to manage multiple tasks simultaneously
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
• Ability to understand basic computer applications

Responsibilities

• Respond to customer needs accordingly.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Perform other duties as assigned

Skills

Reading and writing English

Clear radio/telephone communication

Accurate data recording and reporting

Typing skills with speed and accuracy

Basic computer applications

Multitasking

Education

High School Diploma or Equivalent

Job description

Global Medical Response in Medley, FL is hiring a Call Receiver Associate to take ambulance requests, record data, and provide pre-arrival instructions. This full-time role requires effective radio/phone communication and accurate documentation as part of EMS dispatch operations.

Typical hourly wages start at 17.25 USD plus DOE. Candidates with EMS/public safety dispatcher experience and a HS diploma are preferred, and training on dispatch protocols will be provided as needed.