Emergency Dispatch Specialist – Full-Time in Orlando

Talentify; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Global Medical Response (AMR) is seeking a Dispatcher in Orlando, FL. The role handles emergency and non-emergency calls for ambulance and transport services, assigns routes and ensures clear, compassionate communication for customers.

The position emphasizes documenting interactions, coordinating with healthcare and public safety teams, and maintaining efficient operations under pressure. A high school diploma and relevant dispatch or customer service experience are preferred.

Qualifications

• Emergency dispatch, medical or telecommunications experience preferred.
• Ability to read and write English clearly.
• Capacity to communicate on radio and telephone.
• Strong typing skills with speed and accuracy.

Responsibilities

• Monitor and respond to calls and emails using the system to support providers, facilities and members.
• Schedule, assign, review and route transportation requests.
• Document communications per protocols and escalate issues as needed.
• Communicate trip data including confirmations, routing times and issues clearly.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management.

Skills

Emergency dispatch experience

Communication skills

Typing speed and accuracy

Multitasking

English literacy

Education

High school diploma or equivalent

Job description

Global Medical Response (AMR) is seeking a Dispatcher in Orlando, FL. The role handles emergency and non-emergency calls for ambulance and transport services, assigns routes and ensures clear, compassionate communication for customers.

The position emphasizes documenting interactions, coordinating with healthcare and public safety teams, and maintaining efficient operations under pressure. A high school diploma and relevant dispatch or customer service experience are preferred.