EMR/EHR Production Support Specialist

Metaintro, Inc.; New York, Northern (NY, KY); Hybrid; USD 65,000 - 105,000; Full time

Job summary

NTT DATA in the United States is seeking a healthcare applications production support professional to provide L2/L3 support for EMR, EHR, HIS, and other healthcare systems. The role includes monitoring performance, investigating incidents, and resolving issues within SLA targets in a fast-paced environment.

You will participate in ITIL service-management processes, assist with upgrades, deployments, testing, and documentation, and support on-call operations while ensuring regulatory compliance.

Qualifications

• Experience in United States healthcare provider domain.
• L2/L3 production support experience for healthcare applications.

Responsibilities

• Provide L2/L3 production support for EMR/EHR and other healthcare applications.
• Monitor performance and investigate incidents within SLA targets.
• Troubleshoot application, interface, database, integration, and workflow issues.
• Support upgrades, releases, testing, configuration, interoperability, and documentation.
• Ensure compliance and participate in on-call operations.

Skills

Healthcare workflows

EMR/EHR support

ITIL service management

Release validation

Root cause analysis

Full-time

Job description

NTT DATA in the United States is seeking a healthcare applications production support professional to provide L2/L3 support for EMR, EHR, HIS, and other healthcare systems. The role includes monitoring performance, investigating incidents, and resolving issues within SLA targets in a fast-paced environment.

You will participate in ITIL service-management processes, assist with upgrades, deployments, testing, and documentation, and support on-call operations while ensuring regulatory compliance.