EMPLOYMENT PROGRAM MANAGER III

Employment Development Department; California (MO); Hybrid; USD 88,000 - 110,000; Full time

Job summary

The Employment Development Department in San Diego County is hiring an experienced Employment Program Manager III to lead a centralized Unemployment Insurance Center. You will provide leadership, supervision, and coaching to EPM-Is, EPM-IIs and administrative staff.

This permanent, full-time position offers hybrid telework, a standard 8:00 a.m. to 5:00 p.m. schedule, and the chance to impact UI services for employers and job seekers across the region.

Responsibilities

• Lead and manage the Unemployment Insurance Center operations with a focus on service quality.
• Coach and supervise EPM-Is, EPM-IIs and administrative staff to meet performance goals.
• Oversee payroll, attendance and staff development to ensure operational excellence.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #

JC-531623

Position #(s)

280-186-9198-003

Working Title

Alternate Office Manager

Classification

EMPLOYMENT PROGRAM MANAGER III

$7,873.00 - $9,861.00

# of Positions

1

Work Location

San Diego County

Telework

Hybrid

Job Type

Permanent, Full Time

Work Shift

8:00 a.m. - 5:00 p.m.

Work Week

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. The Employment Program Manager III (EPM III) will serve as a Section Manager/Alternate Manager of an Unemployment Insurance Center providing leadership, coaching and management of the EPM-Is, EPM-IIs and the administrative personnel as assigned. The EPM III will model the mission, vision, and values of the Department and of the Branch in interactions with internal and external customers.

The position requires the selected candidate to be knowledgeable in the Unemployment Insurance (UI) program and UI system in order to plan, coordinate, direct, supervise and evaluate the activities of multiple units that handle Determinations, Claims Filing and Information Services to UI customers and employers. The EPM III is responsible to manage the other functions/production of the UI Center including Appeals, Adjustments, Overpayments, Payment Authorization, Clerical works and Quality Control. The EPM III is also responsible to oversee and monitor the accuracy of office attendance and payroll as well as to effectively handle the personnel issues and promote staff development plans.

Travel may be required. Position exists in San Diego County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Examination/Assessment

When selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam.

The EMPLOYMENT PROGRAM MANAGER III is a Departmental Promotional exam for EDD employees only. The next administration of the EPM III exam is tentatively scheduled for January 2027.

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.