EMPLOYMENT PROGRAM MANAGER III

State of California; California (MO); Hybrid; USD 88,000 - 110,000; Full time

Job summary

State of California's Employment Development Department is seeking an Alternate Office Manager / Employment Program Manager III in San Diego County. The role provides leadership, coaching, and management of the UI Center with responsibilities across Determinations, Claims Filing, and Information Services.

This position supports a hybrid telework arrangement, oversees payroll and attendance quality control, and travel may be required.

Qualifications

• Lead and manage a large UI center with multiple units.
• Coordinate determinations, claims filing and information services.
• Demonstrate strong leadership and staff development experience.

Responsibilities

• Oversee and coordinate the UI Center's activities, including Determinations, Claims Filing, and Information Services.
• Supervise Appeals, Adjustments, Overpayments, Payroll attendance quality control and staff development.
• Provide leadership, coaching and effective management of personnel; travel may be required.

Skills

Leadership

Strategic thinking

Time management

Organizational skills

Concise writing

Job description

Alternate Office Manager
EMPLOYMENT PROGRAM MANAGER III

$7,873.00 - $9,861.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/20/2026

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Program Manager III (EPM III) will serve as a Section Manager/Alternate Manager of an Unemployment Insurance Center providing leadership, coaching and management of the EPM-Is, EPM-IIs and the administrative personnel as assigned. The EPM III will model the mission, vision, and values of the Department and of the Branch in interactions with internal and external customers.

The position requires the selected candidate to be knowledgeable in the Unemployment Insurance (UI) program and UI system in order to plan, coordinate, direct, supervise and evaluate the activities of multiple units that handle Determinations, Claims Filing and Information Services to UI customers and employers. The EPM III is responsible to manage the other functions/production of the UI Center including Appeals, Adjustments, Overpayments, Payment Authorization, Clerical works and Quality Control. The EPM III is also responsible to oversee and monitor the accuracy of office attendance and payroll as well as to effectively handle the personnel issues and promote staff development plans.

Travel may be required.

Positionexists in San Diego County.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Indoor/office environment, some travel may be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM MANAGER III

EMPLOYMENT PROGRAM MANAGER III $7,873.00 - $9,861.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Desirable Qualifications

• Vision and Goal Oriented, Strategic Thinking Skills, Results Driven, Effective Time Management, Organizational Skills and Effective Leadership.
• Concise and professional writing skills
• Familiarity with Progressive Discipline and Corrective Action Processes.
• Familiarity with office attendance and payroll quality control.
• Strong knowledge on human resource development.
• Strong knowledge of UI center oversight and operational needs
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI knowledge/experience
• Knowledge of UI systems including SCDB, CUBS, UISS.

Statement of Qualifications Requirements

• The Statement of Qualification (SOQ) must include your name, title the document SOQ, in 12 point font, and not exceed 1 page in length.
• Describe your experience, background, and qualifications and explain how these qualifications will help you to be successful in this managerial position. Provide specific examples of prior leadership roles and responsibilities including any experience relative to the Employment Development.
• Initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials. Applicants who do not submit an SOQ will be disqualified from the selection process.

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction historyunless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.