SUPERVISOR II

State of California; United States; Hybrid; USD 88,000 - 109,000; Full time

Job summary

Employment Development Department in the United States is seeking a Reporting and Forecasting Group Manager to lead data-driven reporting and forecasting across the Disability Insurance Branch. The role oversees multiple units, aligns work to strategic goals, and supports workforce and call center tools with a focus on continuous improvement.

The position is headquartered in California with hybrid telework eligibility and relocation considerations within state offices.

Qualifications

• Strong leadership experience as a first-level supervisor.
• Robust analytical skills to use data for cause-and-effect decisions.
• Excellent verbal and written communication to influence strategic decisions.

Responsibilities

• Lead and direct the Research and Reporting Operations Unit and the Research and Workload Forecasting Unit.
• Oversee data-driven reporting, operational tools, and technology-supported business operations.
• Coordinate branch technology system enhancements and continuous improvement initiatives.

Skills

Leadership

Analytical skills

Communication

Workforce management tools

Job description

Job Posting:Reporting and Forecasting Group Manager

Employment Development Department

JC-530798

Reporting and Forecasting Group Manager

SUPERVISOR II

$7,872.00 - $9,781.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/12/2026

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Disability Insurance Branch (DIB) is looking for a forward-thinking, passionate, data-driven, and detail-oriented leader to join our Command Center Division Leadership Team as the Reporting and Forecasting Group Manager. The DIB administers the State Disability Insurance program, which includes Disability Insurance, Paid Family Leave, Non-Industrial Disability Insurance for state employees, and voluntary plans. The program covers 18 million workers and provides financial stability to workers and their families in times of need. We strive to deliver timely benefit payments and quality service to all of our customers.

This position plays a vital role in supporting DIB management and staff by managing, planning and directing the Research and Reporting Operations Unit and the Research and Workload Forecasting Unit. The Reporting and Forecasting Group manager will lead a team of managers and professional staff to research and analyze trends to measure branch success using cross-system data to provide the DI leadership a clear view of the data to manage to the desired business metrics to assist the DI in meeting strategic goals and objectives. The Reporting and Forecasting Group manager will also lead a team of managers and professional staff to provide technological and analytical support to administer the workforce and call center tools/systems and the coordinating of branch technology system enhancement efforts to support branch-wide continuous improvement initiatives.

This position is headquartered in the Central Office in Sacramento. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR II

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

State application (STD 678) Is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong leadership experience, with demonstrated breadth of knowledge and performance as a first-level supervisor.
• Strong analytical skills with a robust understanding of using data to determine cause and effect relationships.
• Demonstrated ability to be innovative and ability to apply new ways of thinking, solve problems, create new ideas and develop new approaches to optimize results.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
• Experience utilizing Workforce Management tools.
• Ability to oversee, create, and maintain an effective working relationship with management, supervisors, and staff.
• Knowledge of the policies and procedures of the Disability Insurance Branch.
• Experience effectively planning, organizing, and managing multiple projects, workloads and competing priorities.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ will not receive further consideration and will be excluded from the hiring process.

The SOQ will be a narrative addressing the questions listed below on how your experience, training, education and skills qualify you for the position. Please number your responses in order of the questions below. The SOQ must be no longer than one page and single spaced. Include your first and last name with the Job Control (JC) number at the top right corner of the page.

A Resume or Cover letter does not substitute for the SOQ.

• How does your previous work experience prepare you for success in leading and developing teams responsible for data reporting, operational analysis, and technology-supported business operations?
• Describe your experience building and developing teams, overseeing data-driven reporting or operational tools, and the strategies you have used to maintain or improve team performance, service delivery, and accountability.

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

EEO Contact:

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.