ANALYST II

State of California; United States; Hybrid; USD 67,000 - 84,000; Full time

Job summary

The Employment Development Department (EDD) is seeking a motivated Program Efficiency Analyst I/II to analyze workflows, review operational data, and identify bottlenecks to improve service delivery across the department.

This hybrid-telework eligible role requires strong analytical and communication skills. The position is based in California, with the option for hybrid telework and reports to the Disability Insurance Command Center Division.

Qualifications

• Ability to plan, organize, and manage multiple workloads and competing priorities.
• Strong analytical experience.
• Strong verbal and written communication skills.
• Experience in process improvement and change management.
• Ability to build strong relationships and collaborate with leadership and stakeholders.

Responsibilities

• Review existing workflows and analyze operational data to identify bottlenecks.
• Assist in developing practical recommendations to improve efficiency.
• Create process maps and draft workflow documentation.
• Perform root-cause analysis and support improvement plans.
• Help programs implement process changes and monitor sustainability.
• Collaborate with program staff to gather information and document procedures.

Skills

Analytical skills

Process improvement

Change management

Communication skills

Data analysis

Job description

Job Posting:Program Efficiency Analyst I/II

Employment Development Department

JC-530824 -

JC-530824 - Program Efficiency Analyst I/II
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/12/2026

This position MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THIS AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
The Program Efficiency Unit is seeking a motivated, analytical, and solutions-oriented Analyst I/II to join our growing team dedicated to improving efficiency, strengthening workflows, and enhancing service delivery across the department. This is an excellent opportunity for someone who enjoys problem-solving, collaborating with program partners, and using data and process analysis to help programs work better for staff and customers. As part of our team, the Analyst I/II will support process improvement initiatives by reviewing existing workflows, analyzing operational data, identifying bottlenecks, and assisting in the development of practical recommendations. The ideal candidate is curious, detail-oriented, comfortable learning new tools and processes, and able to translate analysis into clear, actionable insights. The Analyst I/II will work closely with program staff to gather information, document processes, review procedures, and support change efforts. This role may include creating process maps, drafting workflow documentation, performing root-cause analysis, assisting with improvement plans, and helping programs implement process changes. The successful candidate will bring strong communication skills and a collaborative mindset to help ensure improvements are sustainable and aligned with program needs. This position is ideal for individuals passionate about process improvement, operational analysis, and organizational efficiency. If you enjoy learning how things work, identifying opportunities to streamline operations, and contributing to meaningful improvements, we encourage you to apply.

This position is headquartered in the Central Office in Sacramento. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

This position is a part of the Disability Insurance Command Center Division. The Disability Insurance Branch of the Employment Development Department ensures eligible Californians receive paid wage replacement benefits when they are unable to work due to a non-work-related illness, injury or pregnancy. The Command Center Division in the DIB, where this position is located, oversees workload performance, collects real-time data analytics and focuses on providing best-in-class training and quality management oversight for the Branch.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please clickhere to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Occasional travel may be required for training, projects, or meetings.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ANALYST II
• ANALYST I

ANALYST II $6,031.00 - $7,547.00A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:

ANALYST I

$3,861.00 - $4,839.00A

$4,181.00 - $5,233.00B

$5,014.00 - $6,276.00C

# of Positions: 1

Work Location: United States

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to plan, organize, and manage multiple workloads and competing priorities.
• Strong analytical experience.
• Strong verbal and written communication skills.
• Experience in process improvement and change management.
• Ability to build strong relationships and collaborate effectively with leadership and stakeholders.

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Command Center Support Unit
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters do not take the place of an SOQ. Applications without the inclusion of an SOQ (or without following the proper instructions) will be regarded as incomplete and will be removed from further consideration in the hiring process.

The SOQ must be a narrative discussion addressing the question listed below. Candidates who do not respond to the specific prompt or do not follow the instructions will not be considered for this position.

The SOQ must be no longer than one page, single-spaced, one-inch margins, and size 12 Arial font. Include your first and last name with the Job Control (JC) number at the top right-hand corner of the page.

• Share an example of when you used data to improve a process. What data did you look at, how did you analyze it, and what decisions or changes were made based on what you found?

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified".

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.