Employment & Human Services Associate (2745)

Paycom - ATS; Lake Jackson Farms (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

BakerRipley is seeking an Employment and Human Services Associate to support the RESEA program in Lake Jackson, TX. In this fast-paced role, you will conduct eligibility and career-focused interviews, guide participants through personalized reemployment plans, and ensure program compliance while delivering high-quality customer service.

You will connect individuals with job search assistance, training opportunities, and supportive services, monitor progress, and provide ongoing coaching to help

Qualifications

• Bachelor's degree or equivalent experience; substitutions allowed per policy.
• Experience with career management strategies is preferred.
• Experience in customer service and case management is required or preferred.

Responsibilities

• Conduct eligibility interviews and assess client needs.
• Guide participants through personalized reemployment plans.
• Ensure compliance with program requirements and track progress.
• Provide coaching and connect clients with job search resources.

Skills

Career management strategies

Customer Service

Case Management

Inbound/Outbound Calling

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Job Details

Job Location: 655 Lake Jackson - Lake Jackson, TX 77566-5144, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Travel Percentage: No Local Travel (0%), Job Category: Community & Social Resources, Join our Workforce Solutions team and make a meaningful impact as an Employment and Human Services Associate supporting the RESEA program, where you'll empower unemployment insurance claimants to successfully reenter the workforce. In this fast-paced, service-driven role, you'll conduct in-depth eligibility and career-focused interviews, guide participants through personalized reemployment plans, and ensure compliance with program requirements while delivering a high-quality customer experience. You'll connect individuals to critical resources such as job search assistance, training opportunities, and supportive services, all while closely monitoring their progress and providing ongoing coaching to keep them on track. Collaborating with Workforce Solutions partners, you'll help deliver seamless, wraparound support that drives measurable employment outcomes. If you're detail-oriented, thrive on helping others succeed, and excel at managing caseloads in a dynamic environment, this role offers a rewarding opportunity to change lives through employment.

Position Overview: Education

Bachelor's degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.

Experience

• Experience with career management strategies and job search processes.
• Experience in MS Office Systems (1-3 yrs)
• Experience in Case Management (1-3 yrs)
• Experience in Customer Service (1-3 yrs)
• Inbound/Outbound Calling (1-3 yrs)

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.