Employment & Human Services Associate

Paycom - ATS; Baytown (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

BakerRipley is seeking an Employment and Human Services Associate to support the RESEA program in Texas. You will interview claimants to assess eligibility and guide them through tailored reemployment plans, connecting them with job search resources and training opportunities.

The role emphasizes compliance, high-quality customer service, and ongoing coaching to help participants reenter the workforce. Collaboration with Workforce Solutions partners is key in delivering wraparound support and

Qualifications

• Education or equivalent experience required with Bachelor’s degree or 6 months of experience per 15 hours credit; up to two years otherwise.
• Experience in career management and job search processes.
• Experience with MS Office systems (1–3 yrs).
• Experience in Case Management (1–3 yrs).
• Experience in Customer Service (1–3 yrs).
• Inbound/Outbound calling experience (1–3 yrs).

Responsibilities

• Conduct in-depth eligibility interviews and guide career-focused plans.
• Provide personalized reemployment guidance and resources.
• Ensure program compliance and high-quality customer experience.
• Connect participants to job search, training, and supportive services.
• Monitor progress and provide ongoing coaching to keep on track.
• Collaborate with Workforce Solutions partners for wraparound support.
• Manage caseloads in a dynamic environment.

Skills

Career management

Job search processes

MS Office

Case management

Customer service

Inbound/outbound calling

Education

Bachelor's degree

Tools

MS Office

Job description

Join our Workforce Solutions team and make a meaningful impact as an Employment and Human Services Associate supporting the RESEA program, where you’ll empower unemployment insurance claimants to successfully reenter the workforce. In this fast-paced, service-driven role, you’ll conduct in-depth eligibility and career-focused interviews, guide participants through personalized reemployment plans, and ensure compliance with program requirements while delivering a high-quality customer experience. You’ll connect individuals to critical resources such as job search assistance, training opportunities, and supportive services, all while closely monitoring their progress and providing ongoing coaching to keep them on track. Collaborating with Workforce Solutions partners, you’ll help deliver seamless, wraparound support that drives measurable employment outcomes. If you’re detail-oriented, thrive on helping others succeed, and excel at managing caseloads in a dynamic environment, this role offers a rewarding opportunity to change lives through employment.EducationBachelor’s degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.ExperienceExperience with career management strategies and job search processes.Experience with career management strategies and job search processes.Experience in MS Office Systems (1-3 yrs)Experience in Case Management (1-3 yrs)Experience in Customer Service (1-3 yrs)Inbound/Outbound Calling (1-3 yrs)BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.