Employment & Human Services Associate (2742)

Paycom - ATS; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

BakerRipley seeks an Employment and Human Services Associate to support the RESEA program in Houston. You will conduct eligibility interviews, guide personalized reemployment plans, and ensure program compliance while delivering exceptional customer service.

You will connect claimants with job search aid, training opportunities, and supportive services, tracking progress and coaching participants as they move toward employment goals.

Qualifications

• Experience with career management strategies and job search processes.
• Ability to manage caseloads in a service-driven environment.
• Equal opportunity employer compliance and accessibility focus.

Responsibilities

• Conduct in-depth eligibility and career-focused interviews.
• Guide participants through personalized reemployment plans.
• Ensure program compliance while delivering high-quality customer experience.
• Connect individuals to resources such as job search assistance, training, and services.
• Monitor progress and provide ongoing coaching to keep participants on track.
• Collaborate with Workforce Solutions partners to deliver wraparound support.

Skills

Career management

Job search processes

Caseload management

Customer service

Education

Bachelor's degree or equivalent experience

Job description

Job Details: Job Location: 665 Southeast - Houston, TX, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Salary Range: Undisclosed, Travel Percentage: No Local Travel (0%), Job Category: Community & Social Resources, Join our Workforce Solutions team and make a meaningful impact as an Employment and Human Services Associate supporting the RESEA program, where you’ll empower unemployment insurance claimants to successfully reenter the workforce. In this fast-paced, service-driven role, you’ll conduct in-depth eligibility and career-focused interviews, guide participants through personalized reemployment plans, and ensure compliance with program requirements while delivering a high-quality customer experience. You’ll connect individuals to critical resources such as job search assistance, training opportunities, and supportive services, all while closely monitoring their progress and providing ongoing coaching to keep them on track. Collaborating with Workforce Solutions partners, you’ll help deliver seamless, wraparound support that drives measurable employment outcomes. If you’re detail-oriented, thrive on helping others succeed, and excel at managing caseloads in a dynamic environment, this role offers a rewarding opportunity to change lives through employment.

Position Overview: Education

Bachelor’s degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.

Experience

Experience with career management strategies and job search processes.

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.