Employee Support Specialist

Careerscape; United States; On-site; USD 58,000 - 85,000; Full time

Benefits offered by this job

Home office stipend

Paid training

Paid time off

401k with match

Medical, dental, vision insurance

Career growth opportunities

Job summary

Careerscape is recruiting on behalf of our client for an entry-level, Remote Employee Support Specialist to join their growing People team. This is a great opportunity for someone early in their career who wants to build a foundation in HR operations, employee relations, and workplace support while working with a collaborative, fully distributed team.

Day to day, you will be the friendly first point of contact for employees who have questions about benefits, payroll, policies, or general

Qualifications

• High school diploma or equivalent; higher degree preferred.
• Excellent written and verbal communication.
• Ability to handle confidential information.
• Experience with email, chat, and video conferencing tools.
• Proficiency in Microsoft Office or Google Workspace.
• Strong organizational skills and attention to detail.
• Experience in customer service or admin roles is a plus.
• Remote work with reliable internet and quiet workspace.

Responsibilities

• Respond to employee inquiries about benefits, payroll, and policies via email, chat, and phone.
• Maintain accurate employee records in HRIS.
• Assist with onboarding paperwork and orientation scheduling.
• Route support tickets to internal teams.
• Coordinate open enrollment and benefits communication.
• Document recurring employee questions and suggest updates to FAQs and resources.
• Support offboarding processes including exit paperwork and final documentation.
• Escalate sensitive employee relations issues to senior HR staff as needed.
• Assist with compliance recordkeeping and audit prep.
• Contribute to process improvement initiatives for the employee support function.

Skills

Communication skills

Discretion

Remote work

Organizational skills

Multi-tasking

Customer service

Education

High school diploma or equivalent

Associates or bachelor's preferred

Tools

Microsoft Office

Google Workspace

Email/Chat tools

Video conferencing tools

Job description

Careerscape is recruiting on behalf of our client for an entry-level, Remote Employee Support Specialist to join their growing People team. This is a great opportunity for someone early in their career who wants to build a foundation in HR operations, employee relations, and workplace support while working with a collaborative, fully distributed team.

Day to day, you will be the friendly first point of contact for employees who have questions about benefits, payroll, policies, or general workplace concerns, so a genuine desire to help people and a knack for staying organized will serve you well. This role suits someone who is patient, detail-oriented, and comfortable juggling multiple inquiries at once through email, chat, and phone, all while maintaining confidentiality and a calm, professional tone.

COMPENSATION

The salary range for this role is $58,000 - $85,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to employee inquiries regarding benefits, payroll, and company policies via email, chat, and phone
• Maintain accurate employee records in the HRIS system
• Assist with new hire onboarding paperwork and orientation scheduling
• Track and route employee support tickets to the appropriate internal teams
• Help coordinate open enrollment and benefits communication
• Document recurring employee questions and suggest updates to FAQs and resources
• Support offboarding processes including exit paperwork and final documentation
• Escalate sensitive employee relations issues to senior HR staff as needed
• Assist with compliance recordkeeping and audit preparation
• Contribute to process improvement initiatives for the employee support function

Requirements

• High school diploma or equivalent required, associate or bachelor's degree preferred
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Comfortable using email, chat platforms, and video conferencing tools
• Basic proficiency with Microsoft Office or Google Workspace
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a remote setting
• Customer service or administrative experience is a plus
• Reliable internet connection and a quiet home workspace
• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office stipend for remote equipment
• Paid training and onboarding program
• Career growth and internal promotion opportunities
• Employee assistance program
• Collaborative and supportive virtual team culture

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.