Employee Relations & Leave Operations Manager

Studs, Inc.; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Exclusive Employee Discounts on Pierc

Stock Options

401(k) Retirement Savings Plan

Paid Time Off

Paid Parental Leave

Paid Sabbatical After 4 Years of Serv

Flexible Work Environment (3 days in o

Job summary

Studs is a New York-based brand seeking a Manager of Employee Relations and Leave to own end-to-end leave, accommodation, and benefits processes. You will document every step, coordinate with managers on restrictions, and support sensitive terminations under guidance from the SVP, People.

The role is systems-heavy, with ADP, HRIS, and case management at the core. You will help maintain confidentiality, ensure compliance across multiple states, and keep records current for sound decision-making.

Qualifications

• 4 to 6 years in human resources with direct ownership of leave and accommodation administration.
• Hands-on experience running the interactive process and managing leave cases end to end.
• Strong systems fluency, including HRIS administration and case or ticket management platforms.
• Experience with ADP strongly preferred, and the ability to own configuration in a defined scope.
• Multi-state experience, including familiarity with state leave programs.
• Working knowledge of benefits administration, including continuation and COBRA.
• Exceptional documentation discipline and follow through on cases that span weeks or months.

Responsibilities

• Own leave of absence administration end to end, including eligibility, notices, tracking, and return to work.
• Run the interactive process for accommodation requests and document each step as it happens.
• Coordinate work and scheduling restrictions with managers so that coverage plans reflect them.
• Serve as the employee point of contact throughout, maintaining confidentiality on medical information.
• Escalate accommodation and leave questions with legal exposure to the SVP, People and outside counsel.
• Own the employee relations case system: intake, routing, status, ownership, and closure.
• Manage the People Service Center ticket queue against defined response and resolution standards.
• Maintain documentation completeness on every case, and flag files that are not ready for a decision.
• Track corrective action across regions and surface where similar situations are being handled differently.
• Report case volume, type, severity, and trend to the SVP, People on a set cadence.
• Prepare investigation and termination materials for the SVP, People, including timelines and document sets.
• Schedule and coordinate meetings, notifications, and follow up actions on active matters.
• Execute the system and record changes that follow a decision, including separations in ADP.
• Maintain the employee relations playbook and escalation criteria as they are updated.
• Serve as the day to day contact with our benefits broker on employee questions and issues.
• Support enrollment, qualifying life events, and open enrollment execution.
• Coordinate benefits continuation and COBRA for employees on leave or separating.
• Reconcile benefits deductions with Payroll before each cycle closes.
• Own a defined lane of ADP changes, including leave status, restrictions, and separation records.
• Serve as trained backup for core People Operations processing during absence or peak volume.
• Keep data consistent between the case system, the ticket queue, and ADP.
• Contribute to process improvement where administration is slow, manual, or error prone.

Skills

Leave administration

ADP experience

HRIS administration

Multi-state leave programs

Benefits administration

Documentation discipline

Discretion with sensitive information

Job description

Studs is a New York-based brand seeking a Manager of Employee Relations and Leave to own end-to-end leave, accommodation, and benefits processes. You will document every step, coordinate with managers on restrictions, and support sensitive terminations under guidance from the SVP, People.

The role is systems-heavy, with ADP, HRIS, and case management at the core. You will help maintain confidentiality, ensure compliance across multiple states, and keep records current for sound decision-making.